Network Connectivity

Network Connectivity Requirements and Troubleshooting

Proper network connectivity is essential for optimal performance of CloudOut's dialer solutions. This guide covers network requirements and troubleshooting steps for common connectivity issues.

Network Requirements

Bandwidth Requirements

• Minimum bandwidth: 100 Kbps per concurrent call (both upload and download)
• Recommended bandwidth: 300 Kbps per concurrent call for optimal quality
• For supervisors/administrators: Additional 1 Mbps for dashboard monitoring

Network Quality

• Latency: Less than 150ms
• Jitter: Less than 30ms
• Packet loss: Less than 1%

Firewall and Port Requirements

Ensure the following ports are open for outbound traffic:

• TCP 80 (HTTP) - For web interface access
• TCP 443 (HTTPS) - For secure web interface access
• UDP 5060-5061 (SIP) - For VoIP signaling
• UDP 10000-20000 - For RTP media streams

Domain Allowlisting

If your organization uses content filtering or URL filtering, ensure the following domains are allowlisted:

• *.cloudout.in
• *.cloudout-cdn.com
• *.cloudout-api.com
• *.cloudout-media.com
• *.cloudout-voip.com

Testing Your Network

Speed Test

Run a speed test to verify your internet connection meets the minimum requirements:

1. Visit speedtest.net or use another speed testing service
2. Run the test and note your download speed, upload speed, and ping (latency)
3. Ensure your results meet or exceed the requirements listed above

VoIP Quality Test

CloudOut includes a built-in VoIP quality test:

1. Log in to your CloudOut dashboard
2. Go to "Settings" > "Network Test"
3. Click "Run Test" to evaluate your network's suitability for VoIP
4. Review the results and address any issues identified

Common Network Issues and Solutions

Issue: High Latency

Symptoms: Delayed audio, echo, or voice cutting out

Solutions:

• Switch from WiFi to a wired ethernet connection
• Close bandwidth-intensive applications and downloads
• Restart your router and modem
• Contact your ISP if issues persist

Issue: Packet Loss

Symptoms: Choppy audio, missing words, or disconnected calls

Solutions:

• Check for physical connection issues (loose cables, damaged equipment)
• Switch to a wired connection if using WiFi
• Restart networking equipment
• Try a different network if available

Issue: Firewall Blocking

Symptoms: Unable to connect calls, one-way audio, or no audio

Solutions:

• Verify firewall settings and ensure required ports are open
• Check with your IT department about any network restrictions
• Try connecting from a different network to isolate the issue
• Consider using a CloudOut-approved VPN solution if necessary

Issue: Bandwidth Limitations

Symptoms: Poor call quality during peak usage times

Solutions:

• Implement QoS (Quality of Service) on your router to prioritize VoIP traffic
• Schedule bandwidth-intensive activities (backups, updates) during off-hours
• Upgrade your internet service if consistently experiencing issues
• Reduce the number of concurrent calls during peak times

Network Best Practices

• Use wired connections for agents whenever possible
• Implement QoS on your network to prioritize VoIP traffic
• Regularly test your network to identify issues before they affect calls
• Maintain updated networking equipment with the latest firmware
• Consider a dedicated internet connection for high-volume call centers

Still Having Issues?

If you continue to experience network connectivity problems after following these recommendations:

• Run our network diagnostics tool and share the results with support
• Contact your IT department with the specific requirements listed in this article
• Submit a support ticket with details about your network setup and the issues you're experiencing