Error Messages

CloudOut Error Messages

This guide explains common error messages you might encounter while using CloudOut products and provides solutions to resolve them.

Authentication Errors

Error: "Invalid credentials"

Cause: The email or password you entered is incorrect.

Solution:

• Double-check your email address for typos
• Use the "Forgot Password" link to reset your password
• Ensure Caps Lock is not enabled

Error: "Account locked"

Cause: Your account has been locked due to multiple failed login attempts.

Solution:

• Wait 30 minutes and try again
• Use the "Forgot Password" link to reset your password
• Contact your administrator to unlock your account

Error: "Session expired"

Cause: Your login session has timed out due to inactivity.

Solution:

• Log in again
• Increase your session timeout in your user settings if available
• Check "Remember me" during login if you need longer sessions

Call-Related Errors

Error: "Microphone access denied"

Cause: Your browser is blocking access to your microphone.

Solution:

• Click the lock icon in your browser's address bar and allow microphone access
• Check your browser settings to ensure CloudOut has microphone permissions
• Try using a different supported browser

Error: "No audio device detected"

Cause: Your system cannot detect a microphone or headset.

Solution:

• Check that your headset is properly connected
• Verify that your headset is not muted
• Update your audio drivers
• Try a different USB port if using a USB headset

Error: "Call failed - Error code 4001"

Cause: Network connectivity issues are preventing the call from connecting.

Solution:

• Check your internet connection
• Verify that required ports are not blocked by your firewall
• Try switching from WiFi to a wired connection
• Restart your router if problems persist

Campaign Errors

Error: "Invalid contact list format"

Cause: The contact list you uploaded does not match the required format.

Solution:

• Download the template from the upload page
• Ensure your CSV file has all required columns
• Check for special characters or formatting issues in your data
• Verify that phone numbers are in the correct format

Error: "Campaign limit reached"

Cause: You have reached the maximum number of campaigns allowed on your current plan.

Solution:

• Archive or delete unused campaigns
• Upgrade to a higher-tier plan
• Contact sales for a custom solution

Integration Errors

Error: "API connection failed"

Cause: CloudOut cannot connect to your CRM or other integrated service.

Solution:

• Verify your API credentials
• Check if the third-party service is experiencing downtime
• Ensure your API keys have the necessary permissions
• Check for any IP restrictions on the third-party service

Error: "Webhook delivery failed"

Cause: CloudOut cannot deliver webhook notifications to your endpoint.

Solution:

• Verify your webhook URL is correct and accessible
• Check your server logs for any errors processing the webhook
• Ensure your server responds with a 200 status code
• Temporarily disable any firewall rules that might be blocking the webhook

System Errors

Error: "Internal server error"

Cause: An unexpected error occurred on the CloudOut servers.

Solution:

• Refresh the page and try again
• Clear your browser cache
• If the error persists, contact support with the error details

Need More Help?

If you're encountering an error not listed here or if the suggested solutions don't resolve your issue, please submit a support ticket with the following information:

• The exact error message you're seeing
• Steps to reproduce the error
• Screenshots of the error if available
• Your browser and operating system