Call Recording
Capture, store, and analyze your customer interactions with our secure and compliant call recording solution.
Enhance Quality and Compliance
Our call recording solution helps you improve agent performance, ensure compliance with regulations, and resolve disputes with clear documentation of every customer interaction.
- Secure, encrypted storage of all recordings
- Easy search and retrieval of specific calls
- Automatic compliance with legal requirements
- Quality monitoring and scoring tools
- Seamless integration with your existing systems
Key Features
How It Works
Record
Automatically capture all inbound and outbound calls with crystal-clear audio quality.
Store
Securely encrypt and store recordings in our compliant cloud infrastructure.
Analyze
Use AI-powered tools to transcribe, analyze sentiment, and extract key insights.
Improve
Leverage insights to coach agents, refine scripts, and enhance customer experience.
Frequently Asked Questions
Is call recording legal?
Call recording laws vary by jurisdiction. In many places, you need to inform callers that they're being recorded. Our system includes customizable notifications to help you stay compliant with local regulations.
How long are recordings stored?
You can customize retention periods based on your business needs and compliance requirements. Our flexible storage options allow for short-term or long-term archiving.
Can agents pause or stop recordings?
Yes, depending on your configuration. You can allow agents to pause recordings during sensitive information collection (like credit card details) or disable this feature for complete compliance.
How secure are the recordings?
All recordings are encrypted both in transit and at rest using bank-level encryption. Access controls ensure only authorized personnel can retrieve and play recordings.