Billing FAQ
Frequently asked questions about billing, payments, and subscriptions.
Billing Frequently Asked Questions
Find answers to common questions about CloudOut billing, subscriptions, and payment processes.
General Billing Questions
Q: How often will I be billed?
A: CloudOut offers monthly and annual billing cycles. Monthly subscriptions are billed on the same day each month. Annual subscriptions are billed once per year on your subscription anniversary date.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), debit cards, and bank transfers for annual plans. For enterprise customers, we also offer invoicing with net-30 payment terms.
Q: Are there any setup fees?
A: No, CloudOut does not charge any setup fees. You only pay for your subscription and any usage-based charges.
Q: Do you offer refunds?
A: We offer a 30-day money-back guarantee for new customers. If you're not satisfied with our service within the first 30 days, contact our billing department for a full refund. After 30 days, refunds are handled on a case-by-case basis.
Subscription Questions
Q: How do I upgrade my subscription?
A: You can upgrade your subscription at any time by going to "Billing" in your dashboard and selecting "Change Plan." Your billing will be prorated based on the time remaining in your current billing cycle.
Q: Can I downgrade my subscription?
A: Yes, you can downgrade your subscription by going to "Billing" in your dashboard and selecting "Change Plan." Downgrades take effect at the end of your current billing cycle.
Q: What happens if I exceed my plan limits?
A: If you exceed your plan's limits (such as minutes or agent seats), we'll automatically charge you for the overage based on our pay-as-you-go rates. You'll receive notifications when you approach your limits.
Q: How do I cancel my subscription?
A: You can cancel your subscription at any time by going to "Billing" in your dashboard and selecting "Cancel Subscription." Your service will remain active until the end of your current billing period.
Payment Questions
Q: How do I update my payment method?
A: You can update your payment method by going to "Billing" in your dashboard and selecting "Payment Methods." From there, you can add a new payment method or edit existing ones.
Q: What happens if my payment fails?
A: If your payment fails, we'll attempt to charge your card again over the next few days. You'll receive email notifications about the failed payment. If we're unable to process your payment after multiple attempts, your account may be temporarily suspended until the payment issue is resolved.
Q: How do I get a copy of my invoices?
A: All invoices are available in the "Billing" section of your dashboard under "Invoice History." You can download PDF copies of your invoices from there. Invoices are also automatically emailed to the billing contact on your account.
Enterprise Billing
Q: Do you offer custom pricing for large organizations?
A: Yes, we offer custom enterprise pricing for organizations with specific needs or large volumes. Contact our sales team to discuss your requirements.
Q: Can we be billed via invoice instead of credit card?
A: Yes, enterprise customers can opt for invoice billing with net-30 payment terms. This option is available for annual contracts only.
Q: Do you offer volume discounts?
A: Yes, we offer volume discounts based on the number of agent seats or call volume. Contact our sales team for a custom quote.
Tax Questions
Q: Do you charge sales tax?
A: We charge applicable sales tax based on your location and local tax laws. Tax rates are calculated automatically and displayed on your invoice.
Q: How do I add a tax exemption certificate?
A: If your organization is tax-exempt, you can submit your tax exemption certificate by going to "Billing" in your dashboard and selecting "Tax Information." Alternatively, you can email your certificate to billing@cloudout.in.
Still Have Questions?
If you have billing questions not answered here, please contact our billing department:
- Email: billing@cloudout.in
- Phone: +1 (555) 123-4567
- Submit a billing support ticket