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Technology

The Future of AI in Call Centers

August 28, 2024
8 min read
Michael Chen, Technology Director

This article explores the transformative impact of artificial intelligence on modern call centers, including conversational AI, predictive analytics, and agent augmentation technologies. We examine real-world case studies and provide implementation strategies for organizations at different stages of AI adoption.

M

Michael Chen

Technology Director

Michael Chen is a seasoned professional with extensive experience in the call center industry. They specialize in technology strategies and have helped numerous organizations optimize their customer service operations.

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