Admin Dashboard Overview

00:00 - Introduction

Welcome to this overview of the CloudOut admin dashboard. In this video, we'll walk through all the key features and functionality available to administrators, showing you how to effectively manage your call center operations.

00:45 - Dashboard Home

The dashboard home provides a real-time overview of your call center performance. Here you can see active campaigns, agent status, call volumes, and key performance metrics. The customizable widgets allow you to focus on the metrics that matter most to your business.

02:10 - Campaign Management

The Campaigns section is where you create, edit, and manage your calling campaigns. You can set up dialing rules, upload contact lists, schedule campaign hours, and monitor performance. We'll show you how to create a new campaign and configure all the essential settings.

03:30 - Agent Management

In the Team section, you can manage your agents, supervisors, and other users. You can add new users, assign roles and permissions, view performance metrics, and manage schedules. We'll demonstrate how to set up agent groups and customize permission levels.

04:45 - Call Monitoring

The Monitoring section allows supervisors to listen in on active calls, provide whisper coaching to agents, and intervene when necessary. We'll show you how to use these features effectively while respecting privacy regulations.

05:30 - Reporting & Analytics

The Reports section provides detailed analytics on all aspects of your call center operations. You can generate reports on agent performance, campaign results, call outcomes, and more. We'll demonstrate how to create custom reports and set up automated report delivery.

06:45 - System Settings

The Settings section is where you configure system-wide parameters, integration settings, and customization options. We'll cover important configurations like business hours, call recording settings, and quality assurance parameters.

07:30 - Conclusion

By now, you should have a good understanding of the CloudOut admin dashboard and its capabilities. Remember that you can access detailed documentation for each feature in our help center, and our support team is always available if you need assistance.